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IT-Service Management

IT-Service Management


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About the Book

Studienarbeit aus dem Jahr 2012 im Fachbereich BWL - Informationswissenschaften, Informationsmanagement, Note: 1,7, Universität Stuttgart (vorgelegt am Betriebswirtschaftlichen Institut der Universität Stuttgart, Abteilung Vll, Lehrstuhl für Allgemeine Betriebswirtschaftslehre und Wirtschaftsin-formatik, insbesondere Informationsmanagement ), Veranstaltung: Seminararbeit im Rahmen des Seminars Informationsmanagement - IS-Organisation, Sprache: Deutsch, Abstract: Zur Realisierung der Unternehmensziele ist die Informationstechnologie (IT) von entscheidender Bedeutung. Die Unternehmensansprüche an die IT sind jedoch größer als jemals zuvor. Die Unternehmen fordern eine immer bessere und disziplinierte Bereitstellung von IT-Services, um einen reibungslosen Betrieb zu gewährleisten. Außerdem wird eine hohe geschäftliche Agilität der IT zum befriedigen der Kunden- und Mitarbeiterbedürfnisse gefordert. Im Gegenzug sind Unternehmen aber nicht bereit die IT-Budgets zu erhöhen. Eine Optimierung der Geschäftsprozesse durch den IT-Einsatz zur Steigerung der Effizienz und Senkung der Kosten ist erforderlich. Des Weiteren ist eine konsequente Ausrichtung der IT-Services an den Kundenanforderungen notwendig. Die Herausforderung der IT erfordern ein Zusammenspiel zwischen Menschen, Prozessen und Technologie, um die IT-Services effizient, effektiv und kundenorientiert zu gestalten. Zum meistern dieser Herausforderungen ist die Einführung eines IT-Service-Management (ITSM) in Unternehmen unverzichtbar. Aus dieser Problemstellung ergeben sich folgende Forschungsfragen: Welche Auf-gaben und Ziele umfasst das ITSM und warum ist dieses in Unternehmen notwen-dig? Welche Konzepte und Standards bestehen in der Praxis zur Umsetzung des ITSM? Das Ziel dieser Seminararbeit ist es die Notwendigkeit, die Aufgaben und Ziele sowie die bekanntesten Ansätze des ITSM umfangreich zu beschreiben. Zunächst werden für die Seminararbeit grundlegende Begriffe definiert und erläutert. Eine begriffli


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Product Details
  • ISBN-13: 9783656322542
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 2 mm
  • Width: 148 mm
  • ISBN-10: 3656322546
  • Publisher Date: 05 Dec 2012
  • Height: 210 mm
  • No of Pages: 30
  • Series Title: German
  • Weight: 104 gr


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