Kundenbewertung und Customer Lifetime Value im Rahmen des Customer Relationship Management
Kundenbewertung und Customer Lifetime Value im Rahmen des Customer Relationship Management

Kundenbewertung und Customer Lifetime Value im Rahmen des Customer Relationship Management


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About the Book

Bachelorarbeit aus dem Jahr 2017 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 2,3, Evangelische Hochschule Berlin, Sprache: Deutsch, Abstract: Bachelorarbeit zum Thema Kundenbewertung und Customer Lifetime Value im Rahmen des Customer Relationship Management - ein mögliches Instrument zur Anwendbarkeit und Umsetzung im Krankenhaus. Um Kundenbeziehungen zu fördern, setzen Unternehmen Kundenbindungssysteme ein. Jedoch stellt sich die Frage der monetären Investition. Diese richtet sich nach den Mitteln, die zur Verfügung stehen und den Mehrertrag, den es zu erzielen gilt. Unternehmen müssen wissen, wie hoch der Wert eines Kunden ist, denn vorrangig muss beachtet werden, dass die Aufrechterhaltung der Beziehung eines Kunden mit hohem Wert über der eines Kunden mit niederem Wert steht, und solche Kundenbeziehungen dann gegebenenfalls beendet werden müssen. In dieser Bachelorarbeit liegt der Fokus besonders auf den Kunden im Gesundheitswesen, näher dem Krankenhaus. Denn gerade in diesem Bereich, ist es von enormer Bedeutung auf die Anliegen und Bedürfnisse der Kunden einzugehen, da diese durch physische und psychische Probleme auf eine solche Einrichtung an-gewiesen sind. Das Customer Relationship Management (CRM), auch Kundenbeziehungsmanagement genannt, sieht die Kunden / Patienten im Krankenhaus als fundamental für ein funktionierendes Unternehmen an. Keine Klinik kann auf dem Markt bestehen, wenn die Mitarbeiter und Ärzte nicht auf den Patienten eingehen und ihn nicht verstehen. Kaum ein Patient, wird in ein Krankenhaus zurückkehren, wenn er dort schlechte Erfahrungen gemacht hat. In der vorliegenden Arbeit wird ein Einblick in das CRM gewährt, um Verknüpfungen zum Customer Lifetime Value herzustellen. Im Verlauf der Arbeit wird einerseits dargestellt, wer die Kunden im Krankenhaus sind und andererseits der Unterschied zu Kunden außerhalb der Klinik aufgezeigt, denn die Kundenbeziehung im Krankenhaus unterscheidet sich enorm zu der in einem Fr


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Product Details
  • ISBN-13: 9783963568053
  • Publisher: Bod Third Party Titles
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Sub Title: Ein mögliches Instrument zur Anwendbarkeit und Umsetzung im Krankenhaus
  • Width: 148 mm
  • ISBN-10: 3963568054
  • Publisher Date: 15 Feb 2024
  • Height: 210 mm
  • No of Pages: 48
  • Spine Width: 3 mm
  • Weight: 122 gr


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Kundenbewertung und Customer Lifetime Value im Rahmen des Customer Relationship Management
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