Kundendienstmanagement Im Investitionsgueterbereich by Jochen Teichmann
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Kundendienstmanagement Im Investitionsgueterbereich

Kundendienstmanagement Im Investitionsgueterbereich


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About the Book

Das Buch gibt einen Uberblick uber die Anforderungen an ein aktives Kundendienstmanagement im Investitionsguterbereich, das fur immer mehr Unternehmen zu einem bedeutenden Erfolgsfaktor wird. Mit analytischer Scharfe und stets auf die Verbesserung der Kundendienstpraxis ausgerichtet, wird ein situativer und integrativer Untersuchungsansatz entwickelt. Auf der Grundlage empirischer Untersuchungen werden am Beispiel des deutschen Maschinen- und Anlagenbaus Informationen zum Kundendienstbedarf, zur Kundenzufriedenheit und zur Organisation des Technischen Kundendienstes bei den Anbietern in einem Umfang und in einer Qualitat zur Verfugung gestellt, die eine erhebliche Verbesserung des strategischen Kundendienstmanagements erlauben. Durch den engen Aufwendungsbezug erhalt der Leser wertvolle Anregungen von theoretischer und praktischer Relevanz zur Gestaltung von Kundendienstsystemen."
About the Author: Die Dissertation wurde von Herrn Prof. Dr. Gunter Specht betreut.
Der Autor ist seit 1993 Geschaftsfuhrer der ABB Service GmbH Neusass, Instandhaltungen."


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Product Details
  • ISBN-13: 9783631480458
  • Publisher: Peter Lang Gmbh, Internationaler Verlag Der Wissenschaften
  • Publisher Imprint: Peter Lang Gmbh, Internationaler Verlag Der Wissenschaften
  • Edition: New edition
  • No of Pages: 335
  • Series Title: Europaeische Hochschulschriften / European University Studie
  • Weight: 640 gr
  • ISBN-10: 3631480458
  • Publisher Date: 01 Nov 1994
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Sub Title: Vom Notwendigen Uebel Zum Strategischen Erfolgsfaktor


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