L'accueil comme stratégie de gestion dans le centre de santé familiale
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L'accueil comme stratégie de gestion dans le centre de santé familiale

L'accueil comme stratégie de gestion dans le centre de santé familiale


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About the Book

Il s'agit d'une pratique de soins visant à améliorer l'accueil en tant que stratégie de gestion dans un centre de santé familiale. Dans ce scénario, des stratégies de formation permanente et continue ont été développées et un organigramme pour l'organisation de l'accueil des usagers a été mis en place. Parmi les activités développées, on peut citer l'éducation à la santé avec les usagers dans la salle d'attente, et la production de bannières et de dépliants éducatifs pour sensibiliser à l'accueil. L'eSF a mené des actions de formation continue lors des réunions d'équipe, en travaillant sur les thèmes de l'accueil et de l'humanisation. Il est entendu que, dans l'ensemble, les actions menées dans la pratique ont renforcé le lien entre l'usager et l'équipe, permettant une interaction entre les sujets impliqués, favorisant le processus de gestion et qualifiant les soins prodigués. Grâce à cette expérience, nous avons constaté une réduction de près de 10 % du nombre d'absences aux rendez-vous programmés et une réduction d'un mois du délai de prise de rendez-vous, ce qui nous a permis d'expérimenter le processus de gestion des soins primaires et de relever les défis qui se posent au quotidien.


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Product Details
  • ISBN-13: 9786207982684
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Weight: 172 gr
  • ISBN-10: 6207982681
  • Publisher Date: 24 Aug 2024
  • Height: 229 mm
  • No of Pages: 76
  • Spine Width: 5 mm
  • Width: 152 mm


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L'accueil comme stratégie de gestion dans le centre de santé familiale
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