Learn MS Dynamics CRM Customer Insights -Bookswagon
Home > Computer & Internet > Computing: general > Learn MS Dynamics CRM Customer Insights
Learn MS Dynamics CRM Customer Insights

Learn MS Dynamics CRM Customer Insights


     0     
5
4
3
2
1



International Edition


About the Book

Learn MS Dynamics CRM Customer Insights

The MS Dynamics CRM Customer Insights Module is a powerful tool that allows businesses to collect and analyze customer data. This data can be used to improve customer relationships, target marketing efforts, and increase sales. The module provides users with the ability to create custom reports and dashboards, as well as export data for further analysis. The MS Dynamics CRM Customer Insights Module is an essential tool for businesses that want to improve their customer relationships.

The book covers the following:

1. Introduction to MS Dynamics CRM Customer Insights Module:
Overview of customer insights and its importance in modern businesses
Introduction to MS Dynamics CRM Customer Insights Module and its key features
Benefits of using MS Dynamics CRM Customer Insights for data-driven decision-making

2. Getting Started with MS Dynamics CRM Customer Insights Module:
Installation and configuration of MS Dynamics CRM Customer Insights Module
Navigating the Customer Insights Module interface and key terminology
Setting up data sources and connections for customer data ingestion

3. Customer Data Integration and Data Management:
Integrating customer data from various sources (CRM, ERP, website, etc.)
Data cleaning, transformation, and enrichment for accurate insights
Managing and organizing customer profiles and attributes
4. Customer Segmentation and Audience Analysis:
Creating customer segments based on demographics, behaviors, and preferences
Analyzing customer segments for targeted marketing and personalization
Utilizing machine learning and predictive analytics for segmentation

5. Customer Journey Mapping and Analysis:
Mapping and analyzing customer journeys across touchpoints and channels
Understanding customer interactions, behaviors, and pain points
Optimizing customer journeys for enhanced engagement and conversions

6. Customer Lifetime Value and Churn Analysis:
Calculating customer lifetime value (CLV) and predicting churn
Identifying high-value customers and implementing retention strategies
Leveraging predictive analytics for CLV and churn analysis

7. Marketing Campaign Analysis and Optimization:
Analyzing marketing campaign performance and attribution
A/B testing and optimization of marketing campaigns
Utilizing customer insights for personalized and targeted marketing

8. Sales Forecasting and Opportunity Analysis:
Forecasting sales revenue and pipeline using customer insights
Analyzing sales opportunities and identifying upsell and cross-sell opportunities
Integrating customer insights with sales processes and workflows


9. Customer Service and Support Analytics:
Analyzing customer service interactions and satisfaction metrics
Implementing proactive support and personalized service strategies
Utilizing sentiment analysis and customer feedback for service improvements

10. Privacy and Data Governance:
Understanding data privacy regulations and compliance (e.g., GDPR, CCPA)
Implementing data governance and security measures
Ensuring ethical use of customer data and transparency in insights generation

11. Integration and Extensibility:
Integrating MS Dynamics CRM Customer Insights with other systems (e.g., CRM, marketing automation)
Extending the functionality through customizations, plugins, and workflows
Integration with external analytics and business intelligence tools

12. Best Practices and Advanced Tips:
Implementing industry best practices for customer insights management
Handling complex data scenarios and challenges
Optimizing performance and scalability of the Customer Insights Module

13. Future Trends and Developments:


Best Sellers



Product Details
  • ISBN-13: 9798397506625
  • Publisher: Amazon Digital Services LLC - Kdp
  • Publisher Imprint: Independently Published
  • Height: 229 mm
  • No of Pages: 66
  • Spine Width: 4 mm
  • Width: 152 mm
  • ISBN-10: 8397506624
  • Publisher Date: 07 Jun 2023
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Weight: 150 gr


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Learn MS Dynamics CRM Customer Insights
Amazon Digital Services LLC - Kdp -
Learn MS Dynamics CRM Customer Insights
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Learn MS Dynamics CRM Customer Insights

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!