Library Performance and Service Competition by Larry Nash White
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Library Performance and Service Competition

Library Performance and Service Competition


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About the Book

A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment.
About the Author: Larry Nash White is an Assistant Professor in the Department of Library Science and Instructional Technology at East Carolina University, North Carolina.


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Product Details
  • ISBN-13: 9781843343141
  • Publisher: CHANDOS PUBLISHING
  • Publisher Imprint: Chandos Publishing
  • Depth: 13
  • Language: English
  • Returnable: N
  • Spine Width: 8 mm
  • Weight: 272 gr
  • ISBN-10: 1843343142
  • Publisher Date: 31 Mar 2008
  • Binding: Paperback
  • Height: 234 mm
  • No of Pages: 152
  • Series Title: Chandos Information Professional
  • Sub Title: Developing Strategic Responses
  • Width: 156 mm


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