Management Information Systems promotes active learning like no other text in the market. Each chapter is comprised of tightly coupled concepts and section-level student activities that transport your students from passively learning about IS to doing IS in a realistic context.

The integration of Microsoft Excel and Access exercises at the end of every chapter enables students to practice their Microsoft application skills in the context of the chapter material.

Table of Contents:
Chapter 1 Introduction to Information Systems 1.1 Why Should I Study Information Systems? 1.2 Overview of Computer-Based Information Systems 1.3 How Does IT Impact Organizations? 1.4 Importance of Information Systems to Society Chapter 2 Organizational Strategy, Competitive Advantage, and Information Systems 2.1 Business Pressures, Organizational Responses, and Information Technology Support 2.2 Competitive Advantage and Strategic Information Systems Chapter 3 Data and Knowledge Management 3.1 Managing Data 3.2 The Database Approach 3.3 Big Data 3.4 Data Warehouses and Data Marts 3.5 Knowledge Management Chapter 4 Telecommunications and Networking 4.1 What Is a Computer Network? 4.2 Network Fundamentals 4.3 The Internet and the World Wide Web 4.4 Network Applications Chapter 5 Business Intelligence 5.1 Managers and Decision Making 5.2 What Is Business Intelligence? 5.3 Business Intelligence Applications for Data Analysis 5.4 Business Intelligence Applications for Presenting Results Chapter 6 Ethics and Privacy 6.1 Ethical Issues 6.2 Privacy Chapter 7 Information Security 7.1 Introduction to Information Security 7.2 Unintentional Threats to Information Systems 7.3 Deliberate Threats to Information Systems 7.4 What Organizations Are Doing to Protect Information Resources 7.5 Information Security Controls Chapter 8 Social Computing 8.1 Web 2.0 8.2 Fundamentals of Social Computing in Business 8.3 Social Computing in Business: Shopping 8.4 Social Computing in Business: Marketing 8.5 Social Computing in Business: Customer Relationship Management 8.6 Social Computing in Business: Human Resource Management Chapter 9 E-Business and E-Commerce 9.1 Overview of E-Business and E-Commerce 9.2 Business-to-Consumer (B2C) Electronic Commerce 9.3 Business-to-Business (B2B) Electronic Commerce 9.4 Ethical and Legal Issues in E-Business Chapter 10 Wireless, Mobile Computing, and Mobile Commerce 10.1 Wireless Technologies 10.2 Wireless Computer Networks and Internet Access 10.3 Mobile Computing and Mobile Commerce 10.4 Pervasive Computing 10.5 Wireless Security Chapter 11 Information Systems within the Organization 11.1 Transaction Processing Systems 11.2 Functional Area Information Systems 11.3 Enterprise Resource Planning Systems 11.4 ERP Support for Business Processes Chapter 12 Customer Relationship Management 12.1 Defining Customer Relationship Management 12.2 Operational Customer Relationship Management Systems 12.3 Analytical Customer Relationship Management Systems 12.4 Other Types of Customer Relationship Management Systems Chapter 13 Supply Chain Management 13.1 Supply Chains 13.2 Supply Chain Management 13.3 Information Technology Support for Supply Chain Management Chapter 14 Acquiring Information Systems and Applications 14.1 Planning for and Justifying IT Applications 14.2 Strategies for Acquiring IT Applications 14.3 The Traditional Systems Development Life Cycle 14.4 Alternative Methods and Tools for Systems Development 14.5 Vendor and Software Selection Plug IT In 1 Business Processes and Business Process Management PI1.1 Business Processes PI1.2 Business Process Improvement, Business Process Reengineering, and Business Process Management Plug IT In 2 Hardware and Software PI2.1 Introduction to Hardware PI2.2 Introduction to Software Plug IT In 3 Fundamentals of Relational Database Operations PI3.1 Query Languages PI3.2 Entity--Relationship Modeling PI3.3 Normalization and Joins Plug IT In 4 Cloud Computing PI4.1 Introduction PI4.2 What Is Cloud Computing? PI4.3 Different Types of Clouds PI4.4 Cloud Computing Services PI4.5 The Benefi ts of Cloud Computing PI4.6 Concerns and Risks with Cloud Computing PI4.7 Web Services and Service-Oriented Architecture Plug IT In 5 Intelligent Systems PI5.1 Introduction to Intelligent Systems PI5.2 Expert Systems PI5.3 Neural Networks PI5.4 Fuzzy Logic PI5.5 Genetic Algorithms PI5.6 Intelligent Agents Plug IT In 6 Project Management PI6.1 Project Management for Information Systems Projects PI6.2 The Project Management Process PI6.3 The Project Management Body of Knowledge Plug IT In 7 Protecting Your Information Assets PI7.1 How to Protect Your Assets: The Basics PI7.2 Behavioral Actions to Protect Your Information Assets PI7.3 Computer-Based Actions to Protect Your Information Assets Index