Managing Service Productivity by Ali Emrouznejad
Home > Business & Economics > Business & management > Organizational theory & behaviour > Managing Service Productivity
Managing Service Productivity

Managing Service Productivity


     0     
5
4
3
2
1



International Edition


About the Book

Managing Service Productivity using Data Envelopment Analysis.- Development of Assessment Model for Research Efficiency of Universities​.- Incorporating intra- and inter-input/output weight restrictions in piece-wise linear DEA: an application to the assessment of the research activity in higher education.- Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach.- Benchmarking in healthcare: an approach based on closest targets.- Service Enterprise Productivity in Action (SEPIA).- Using Data Envelopment Analysis to Measure Good Governance.- Measuring the performance of service organisations and the effects of privatisation on performance: Evidence from the Greek Citizen Service Centres.- How (In)efficient are Brazilian Courts? Measuring it with DEA.- Cost Efficiency and Market Power: A test of quiet life and related hypotheses in Indonesian banking industry.- Internal Structure of Service Organization ─ From Multi-Activity Financial Institutions to Network Structure Hotels.- Application of DEA in the Electricity Sector: The Case of Meralco Distribution Sectors.- Improving energy efficiency of walnut production using data envelopment analysis approach.- Service Productivity in IT: A Network Efficiency Measure with Application to Communication.- Performance Evaluation of Software Development Projects: A Case Study on an Information Technology (IT) Company in India.- Measuring efficiency of Urban Transport.- Sustainable Development of Air Traffic Control: Moving from Airspace Complexity to Airspace Efficiency.- Measuring and Managing the Productivity of U.S. Public Transit Systems: An Unoriented Network DEA.- Using DEA to Improve the Efficiency of Pupil Transportation.
About the Author:

Ali Emrouznejad is a Reader in Operations and Information Management Group at Aston Business School in Birmingham, UK. His areas of research interest include performance measurement and management, efficiency and productivity analysis as well as data mining. Dr Emrouznejad is Editor of Annals of Operations Research, Associate Editor of Socio-Economic Planning Sciences, Associate Editor of IMA journal of Management Mathematics, Senior Editor of Data Envelopment Analysis journal and member of editorial boards or guest editor in several other scientific journals including Journal of Operational Research Society, EURO Journal on Decision Processes, Journal of Medical Systems, International Journal of Society Systems Science, International Journal of Applied decision Sciences, International Journal of Productivity Management and Assessment Technologies and International Journal of Energy Management Sector. He is author of the book on "Applied Operational Research with SAS", editor of the book on "Performance Measurement with Fuzzy Data Envelopment Analysis". He is also co-founder of Performance Improvement Management Software (PIM-DEA).

Emilyn Cabanda is an Associate Professor of Operations at Regent University in Virginia Beach, USA. She served as visiting professor at International Christian University (2007) in Tokyo, Japan and in the International Graduate School of Social Sciences at Yokohama National University (2006), Yokohama, Japan. Her research interests include information communication technology (ICT), efficiency and productivity measurements and performance management. Dr. Cabanda is the editor of the book on "Performance Management: Application of Data Envelopment Analysis in the Philippine Setting" and author of the book on "Privatisation and Performance of Asian Telecommunications". She sits in the International Editorial Review Board of International Journal of Business Analytics and editorial board member of Journal of Current Research in Global Business. Dr. Cabanda published in peer-reviewed journals including International Transactions in Operational Research, Information & Management, Journal of the Operational Research Society, Central European Journal of Operations Research, International Journal of Financial Services Management, International Journal of Banking and Finance, International Journal of Information and Decision Sciences, International Journal of Information Systems in the Service Sector, and ASEAN Economic Bulletin.


Best Sellers



Product Details
  • ISBN-13: 9783662512012
  • Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
  • Binding: Paperback
  • Height: 234 mm
  • No of Pages: 394
  • Series Title: International Operations Research & Management Science
  • Sub Title: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
  • Width: 156 mm
  • ISBN-10: 3662512017
  • Publisher Date: 10 Sep 2016
  • Edition: Softcover reprint of the original 1st ed. 2014
  • Language: English
  • Returnable: Y
  • Spine Width: 22 mm
  • Weight: 630 gr


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Managing Service Productivity
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG -
Managing Service Productivity
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Managing Service Productivity

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!