Mediale Dialogkompetenz by Stefan Schumacher- Bookswagon UAE
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Mediale Dialogkompetenz

Mediale Dialogkompetenz


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About the Book

In vielen Berufsfeldern findet zwischenmenschlicher Dialog nicht mehr "face-to-face" statt, sondern durch Schreiben und Lesen oder Sprechen und Hören - im Chat, am Telefon, in Messengerdiensten oder über Voicemails. Doch diese Möglichkeiten der zwischenmenschlichen Kommunikation sind auch eine Herausforderung - herausfordernd überhaupt in Kontakt zu kommen, Missverständnisse zu vermeiden, Grenzen zu setzen oder Emotionen zu balancieren.

In diesem Fachbuch beschreiben die Autoren anhand zahlreicher Fallbeispiele herausfordernde und schwierige Gesprächssituationen im Chat oder am Telefon. Sie geben praktische Tipps und vermitteln Handlungsstrategien für den Umgang mit Menschen in Krisensituationen oder mit schwierigen Persönlichkeiten sowie zur Verringerung mentaler und emotionaler Belastungen, die durch die Kommunikation mit diesen Menschen entstehen.


About the Author:

Birgit Knatz ist Diplom-Sozialarbeiterin, Supervisorin (DGSv) und zertifizierte Ausbilderin der deutschsprachigen Gesellschaft für Online-Beratung (DGOB).

Dr. Stefan Schumacher ist Diplom-Theologe und promovierter Sozialwissenschaftler, NLP-Lehrtrainer und Coach (DVNLP) sowie Master of Brief Strategic Therapy (G. Nardone).


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Product Details
  • ISBN-13: 9783662587201
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Height: 238 mm
  • No of Pages: 161
  • Spine Width: 7 mm
  • Weight: 322 gr
  • ISBN-10: 3662587203
  • Publisher Date: 14 Jun 2019
  • Binding: Paperback
  • Language: German
  • Returnable: Y
  • Sub Title: Umgang Mit Schwierigen Gesprächssituationen Am Telefon Und Im Chat
  • Width: 173 mm


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