Mediation am Arbeitsplatz Book by Clarissa Schreiber
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Mediation am Arbeitsplatz

Mediation am Arbeitsplatz


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About the Book

Inhaltsangabe: Zusammenfassung: Zentrales Thema der Arbeit ist die Frage nach der Existenz einer einheitlich definierbaren Konfliktkultur in deutschen Unternehmen und in welcher Weise die Anwendung von Mediation Einfluss auf deren Entwicklung nehmen kann. Folgende Fragen werden dabei beantwortet: - Gibt es eine Konfliktkultur, so wie es bewusst oder unbewusst gelebte Unternehmenskulturen gibt? - Wie gut sind Mitarbeiter und Führungskräfte mit dem Thema „Konflikt" vertraut? - Wie entstehen innerbetriebliche Konflikte? - Wie werden diese wahrgenommen? - Inwieweit werden die Chancen von Konflikten genutzt? - Wie kann eine allgemeine Konfliktkultur in Unternehmen beschrieben werden? (Aufgreifen des Ist-Zustandes). - Welche Entwicklung könnte sie unter dem Einfluss mediativer Verfahren durchlaufen? (Formulierung eines Soll-Zustandes). Antworten auf jene Fragen liefern Interviews mit Mediatoren (N = 25, Mediationen kumuliert = 886). Durch offene Fragestellung wird untersucht, ob ein allgemein zutreffendes Verhaltensmuster in Bezug auf die Entstehung, den Verlauf und die Bearbeitung von Konflikten in Unternehmen existiert. Hieraus abgeleitet wird eine Definition des Ist-Zustandes sowie eine zukunftsweisende Einflussnahme mediativer Elemente auf die Konfliktkultur in Unternehmen. Inhaltsverzeichnis: Inhaltsverzeichnis: InhaltsverzeichnisI AbbildungsverzeichnisV AbkürzungsverzeichnisVI 1.Einleitung1 1.1Problemstellung1 1.1.1Themenabgrenzung3 1.1.2Zielsetzung4 1.2Gang der Untersuchung4 2.Konflikte im Unternehmen5 2.1Der Konflikt - einige Begriffsdefinitionen5 2.1.1Konfliktgegenstand und Konfliktursache8 2.1.1.1Manifeste und latente Konflikte8 2.1.1.2Der perzipierte Konflikt9 2.1.1.3Intrapersonelle und interpersonelle Konflikte10 2.2Zur theoretischen Entstehung von Konflikten10 2.3Zum theoretischen Umgang mit Konflikten11 2.3.1Die Sach- und Beziehungsebene12 2.4Instrumente zur Konfliktregelung14 2.4.1Der traditionelle Weg14 2.4.2Alternative Kon


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Product Details
  • ISBN-13: 9783838673059
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 7 mm
  • Weight: 218 gr
  • ISBN-10: 3838673050
  • Publisher Date: 12 Oct 2003
  • Height: 210 mm
  • No of Pages: 122
  • Series Title: German
  • Sub Title: Auswirkungen ihrer Anwendung auf die Konfliktkultur in deutschen Unternehmen
  • Width: 148 mm


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