Medição dos serviços de informação e da satisfação dos utilizadores - Biblioteca D U
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Medição dos serviços de informação e da satisfação dos utilizadores - Biblioteca D U

Medição dos serviços de informação e da satisfação dos utilizadores - Biblioteca D U


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About the Book

A palavra "Biblioteca", mais valorizada, deriva da palavra latina "Libraria". As perspectivas fundamentais da biblioteca são as seguintes (1) uma biblioteca é o local onde os livros, papéis e outros materiais são recolhidos e reunidos; (2) esses livros, papéis e outros materiais são para utilização pública (Huang, 1995). Deste ponto de vista, embora a biblioteca seja uma organização sem fins lucrativos, deve preocupar-se mais com a forma de prestar serviços mais satisfatórios ao oferecer informação e dados aos leitores. Assim, a "satisfação do utilizador" é aquilo a que os bibliotecários dedicam sempre os seus esforços. A satisfação do utilizador resulta de um serviço de informação qualificado, que se baseia no facto de os leitores estarem ou não satisfeitos. Por conseguinte, satisfazer os utilizadores é fornecer serviços de informação que vão ao encontro das expectativas dos utilizadores e das suas necessidades. Quando os utilizadores não estão satisfeitos, deduz-se que há algo de errado com a biblioteca em causa.


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Product Details
  • ISBN-13: 9786206083726
  • Publisher: KS Omniscriptum Publishing
  • Publisher Imprint: Edicoes Nosso Conhecimento
  • Height: 229 mm
  • No of Pages: 84
  • Spine Width: 5 mm
  • Width: 152 mm
  • ISBN-10: 6206083721
  • Publisher Date: 12 Jun 2023
  • Binding: Paperback
  • Language: Portuguese
  • Returnable: N
  • Weight: 186 gr


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Medição dos serviços de informação e da satisfação dos utilizadores - Biblioteca D U
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Medição dos serviços de informação e da satisfação dos utilizadores - Biblioteca D U
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