Normas de Prestação de Serviços em Instalações de Saúde Pública no Uganda
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Normas de Prestação de Serviços em Instalações de Saúde Pública no Uganda

Normas de Prestação de Serviços em Instalações de Saúde Pública no Uganda


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About the Book

A presente investigação revelou que, com excepção da Humanidade dos cuidados, os restantes padrões de prestação de serviços determinam directamente a satisfação do cliente, influenciando clara e significativamente o nível geral de satisfação derivado das instalações de saúde. Os pontos de insatisfação do cliente são influenciados pelo tempo que os clientes levam a deslocar-se de casa para as instalações de saúde, meios de transporte utilizados para se deslocarem de casa para as instalações de saúde; o custo do aluguer de transporte também afecta este índice, o pagamento dos serviços, o tempo de espera pelos serviços, o nível de cuidados de saúde que foi recebido (se bom/satisfatório). As instalações físicas e ambientais eram visualmente apelativas, o procedimento de recepção dos cuidados foi bem comunicado, foi fornecida informação adequada sobre onde receber um serviço específico e existem rótulos nos diferentes pontos dos diferentes departamentos da instalação de saúde. Tudo isto foi significativo com um p-valor inferior a 0,005. A satisfação global foi de 87,6%, o que é louvável para as instituições públicas que são frequentemente criticadas pelo mau desempenho.


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Product Details
  • ISBN-13: 9786204110660
  • Publisher: Edicoes Nosso Conhecimento
  • Binding: Paperback
  • Language: Portuguese
  • Returnable: N
  • Weight: 186 gr
  • ISBN-10: 6204110667
  • Publisher Date: 26 Sep 2021
  • Height: 229 mm
  • No of Pages: 84
  • Spine Width: 5 mm
  • Width: 152 mm


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Normas de Prestação de Serviços em Instalações de Saúde Pública no Uganda
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Normas de Prestação de Serviços em Instalações de Saúde Pública no Uganda
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