Organisations-Management in Dienstleistung Und Verwaltung
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Organisations-Management in Dienstleistung Und Verwaltung

Organisations-Management in Dienstleistung Und Verwaltung


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About the Book

Kundenorientierung ist zu einem entscheidenden Wettbewerbsfaktor geworden. Das verändert auch das Organisationsmanagement von Dienstleistungsunternehmen und Verwaltung. Insbesondere die softwareunterstützte Durchführung komplexer Organisationsvorhaben trägt zu einer dauerhaften Verbesserung des Qualitätsmanagements bei. Die beiden Organisationsexperten Bokranz und Kasten beschreiben diese Veränderungen anhand vieler Beispiele aus dem betrieblichen Alltag. Im Vordergrund stehen praxisrelevante Organisationsmethoden und -instrumente in Öffentlichem Dienst, Finanzdienstleistungssektor, Handel und Verwaltung von Industriebetrieben. Besonders interessant: die Vorstellung eines neuen Ansatzes des Produktivitäts-Controllings. Die 4. Auflage enthält wiederum Ergänzungen und Aktualisierungen.
About the Author: Dr. Rainer Bokranz ist Professor für Internationales Wirtschaftsingenieurwesen an der Fachhochschule Wiesbaden. Er verfügt über langjährige Erfahrungen in zahlreichen Organisationsprojekten, speziell im Dienstleistungs- und Verwaltungssektor.
Lars Kasten ist Geschäftsführungsbeauftragter der Genossenschafts-Rechenzentrale Norddeutschland GmbH. Seit 1990 ist er für zahlreiche DV- und Organisationsprojekte im genossenschaftlichen Bankensektor verantwortlich.
Herausgeber sind der Verband der Banken sowie der REFA-Verband.


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Product Details
  • ISBN-13: 9783322903785
  • Publisher: Gabler Verlag
  • Publisher Imprint: Gabler Verlag
  • Edition: 0004-
  • Language: German
  • Returnable: Y
  • Spine Width: 30 mm
  • Weight: 956 gr
  • ISBN-10: 3322903788
  • Publisher Date: 11 Apr 2014
  • Binding: Paperback
  • Height: 244 mm
  • No of Pages: 558
  • Series Title: German
  • Sub Title: Gestaltungsfelder, Instrumente Und Konzepte
  • Width: 170 mm


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