INTRODUCTION - Authors: Sylvie GROSJEAN, University of Ottawa, Canada & Frédérik MATTE, University of Ottawa, Canada.
The introduction will present a review ("state-of-the-art") of existing form of video-ethnography for studying work practices (Christianson, 2018; LeBaron, 2018; Jarrett & Liu, 2018; Hassard et al., 2018). We will propose a methodological reflection about video-based studies in organizations, especially in regard to the material, embodied, and sensory dimensions of everyday work activities. The purpose of this review is to highlight how these researchers address the material, embodied and sensorial dimensions of the workplace with video-ethnography.
Based on this review, we will discuss the ongoing debates related to innovative methodologies such as "affective ethnography" (Gherardi, 2018), "sensory ethnography" (Pink, 2013); "mobile video-ethnography" (Vannini, 2017). For example, organizational video ethnography captures detailed interactions and provides opportunities for researchers to link these to broader organizational processes. However as mentioned by Jarret & Liu (2018) there is an apparent methodological gap: "Studies that focus on the detail of the interactions "zoom in." Others that focus on the interactions in context "zoom out." But few go further and "zoom with"--that is, incorporate participants' interpretations of their video-recorded interactions." (p. 366). Finally, this introduction will allow us to discuss how experiential and unspoken ways of knowing produced through a video-based approach can be made meaningful and relevant to study the material, embodied and sensory dimension of work practices.
PART 1- VIDEO-ETHNOGRAPHY AND REFLEXIVITY-IN-PRACTICE: MAKING VISIBLE BODIES, AFFECTS AND SENSES THROUGH PRACTICES
Part 1 will focus on the use of video-ethnography to support collective reflexivity and group dynamics in organizational contexts. Video recordings are used by researchers to stimulate a reflective process that explicitly solicits the participants' interpretations of their video-recorded interactions. The illustrative cases presented in Part 1 will contribute to underline the contribution of video reflexivity to study affects and senses in workplace practices (i.e. Caroll et al., 2008). Our objective is to show how such a methodological focus contributes to the understanding of the way bodies, senses and affects in organizations are constitutive of workplace practices (e.g. clinical decision-making, medical radiology, care processes).
Chapter 1 - Involving Healthcare Professionals, Service Users and Researchers in Learning about Care Using Video Feedback
Author: Rick IEDEMA, King's College London, UK
This chapter sets out the premises, practices and achievements of video-reflexive ethnography or VRE (Iedema et al., 2019; Iedema, Mesman & Carroll, 2013). VRE focuses on engendering an affective, deliberative and pragmatic dynamic among its participants by visually representing and negotiating both mundane and complex facets of the care processes in which participants are involved. This makes VRE a uniquely participative and appreciative endeavour: rather than researcher-analysts deciding what are the critical analytical categories and procedures, and what are the most significant findings and conclusions, VRE invites and encourages participants (professionals, patients, families, and so on) to articulate their responses to footage portraying their own and their colleagues' work practices and circumstances.
The reflexive meetings where these discussions take place enable participants to respond to each other's views, responses and suggestions (Iedema, 2011). The dynamic that results is one th
About the Author:
Sylvie Grosjean is Professor at University of Ottawa (Canada). Her research focuses on design and use of telehealth innovations. She uses qualitative methods and develops Participatory Design approaches in health care settings. She has published in Symbolic Interaction, Management Communication Quaterly, Journal for Communication Studies, Sciences du Design, Innovations, Knowledge-Based Systems.
Frédérik Matte is Professor at University of Ottawa (Canada). He studies tensions in the extreme and emergency situations faced by international non-governmental organizations (INGOs). He has published in the International Journal of Communication, Journal of Communication, Communication Monographs, Discourse and Communication and Pragmatics & Society.
