This well-balanced text with its fine blend of theory and applications, gives an in-depth understanding of production and operations management in an easy-to-understand style. Employing an innovative approach, the author, shows how the use of modern advanced technology gives a boost to production processes and significantly helps production and operations management. The book clearly demonstrates the use of special software packages to solve actual problems.
Retaining the original contents, the book, divided into six parts, explains following in its second edition

WHY         Necessity of production and operations management
WHAT      Product/service design, product quality and other issues
HOW        Process design and related issues
WHERE    Plant location, layout and capacity
WHEN      Planning and control of production operations
WHO        Human relations issues that affect production and operations

• Learning objectives at the beginning of each chapter enable readers to focus on important points of a chapter.
• A concept quiz at the end of each chapter helps the reader to evaluate his understanding of the concepts explained in a chapter.
• Numerous solved examples, and answers to all chapter-end numerical problems have been provided.
• Covers Service Operations in almost every chapter in addition to the traditional manufacturing operations.
• A section with 10 progressive short case studies gives real-world experience.
• Chapter-end summary helps readers to review and recapitulate the key concepts.

The students of management and engineering (mechanical, production and industrial engineering) will be benefited with the book.

An instructor manual containing PowerPoint slides and solutions to chapter-end problems is available.

The book is recommended by AICTE for PGDM course. The link is www.aicte-india.org/modelsyllabus.php

About the Author

R.B. KHANNA, a former Indian Army officer of the Corps of Engineers, is an erstwhile Professor of the Indian Institute of Planning and Management (IIPM) Jaipur. He has also been Professor at the Institute of Certified Management Accountants of India (ICMAI), Jaipur; Visiting Faculty in the Department of Management Studies, IIT Roorkee; and Professor and Dean (Academics) at the Institute of Management Studies, Roorkee. A fellow of the Institute of Engineers (India) and an alumnus of Defence Services Staff College, Col. Khanna has also served as Director, Financial Planning at Army Headquarters, New Delhi; Senior Professor and Head of Computers Department at College of Military Engineering, Pune; and Senior Professor and Head of Operations Research at College of Defence Management, Secunderabad.

Col. Khanna is the author of books entitled Quantitative Techniques for Managerial Decisions and Project Management and Production and Operations Management. He has also co-authored a book on Quantitative Techniques for Decision Making along with Dr. M.P. Gupta (all published by PHI Learning) and has several papers and articles to his credit.

Preface • Preface to the First Edition

Part I: The ‘Why’ of Production and Operations Management

1. Operations Management: An Introduction
2. Operations Strategy and Competitiveness

Part II: The ‘What’ of Production and Operations Management
3. Product and Service Design
4. Reliability, Maintainability, Availability and Value Analysis

Supplement 1: Dynamic Programming
Supplement 2: Replacement Models

5. Product Quality

Part III: The ‘How’ of Production and Operations Management

6. Process Design and Selection
7. Work Study
8. Process Quality: Statistical Quality Control

Part IV: The ‘Where’ of Production and Operations Management

9. Facility Location
10. Facility Layout
11. Capacity and Equipment Selection

Supplement 3: Simulation

Part V: The ‘When’ of Production and Operations Management

12. Forecasting
13. Aggregate Production Planning
14. Material Management and Inventory Control
15. Material Requirements Planning
16. Operations Scheduling
17. Supply Chain Management
18. Enterprise Resource Management
19. Just-in-Time Production System
20. Queuing Theory
21. Project Planning and Control I: Network Models
22. Project Planning and Control II: Line of Balance

Part VI: The ‘Who’ of Production and Operations Management

23. Human Resources in Operations Management

Appendixes
A: The Standard Normal Probability Distribution
B: Values of e for Computing Poisson Probabilities
C: Table of Random Numbers

Answers to Selected Questions