Psychology, Emotion and Intuition in Work Relationships: The Head, Heart and Gut Professional highlights the increasing importance of human relations in professional life. In modern society, all those who work with or provide services to others are increasingly called upon to be not just technical experts, but also 'head, heart and gut professionals' - who can work and relate to others with their head, heart, and gut.
The book explains and synthesises these elements in an accessible way, based on a sound theoretical perspective combined with practical guidance. The authors address how to manage client expectations; how to deal with risk, uncertainty and imperfection, as well as how to improve communication and interpersonal skills. Attention is also given to the central role of empathy and rapport in professional relationships, while recognising the need for proper professional boundaries.
Psychology, Emotion and Intuition in Work Relationships will be a valuable guide for all modern practising and training professionals in a broad range of fields, including mental health, law, social and healthcare, teaching and academia, technology, financial and other services - indeed, for anyone who provides services and has working relationships of any kind.
About the Author: Henry Brown, a retired solicitor, mediator and trainer, co-established a law firm in London, Waterloo and subsequently became a partner in a City of London firm. He co-founded and is a Vice-President of the Family Mediators Association and was Director of Mediation of the family lawyers' organisation Resolution.
Neil Dawson and Brenda McHugh are consultant systemic psychotherapists, lecturers and mediators. Having worked for over thirty years in child adolescent mental health services they are now programme directors at the Anna Freud National Centre for Children and Families where they have co-founded The Family School, London for children excluded from mainstream schools. They are internationally recognised trainers and have recently created an online training programme for mental health and school-based professionals.
