Part One: Product Quality.-1.Product Assurance.- 2.Quality Control.- 3.Designing for Quality.- Part Two: Service Quality.- 4.Service Assurance. A Case Study.- 5.Man-Made Catastrophes are the Result of Wanting Service Assurance.- Part Three: Product Reliability.- 6.Reliability Assurance.- 7. Reliability and Life-Cycle Maintenance.- Part Four: Statistical Inference.- 8. A Brief Introduction to Stochastic Thinking.- 9.Sampling Methods.- 10.Operating Characteristic Curves.- 11.Experimental Design and Latin Squares.- Part Five: Statistical Quality Control.- 12.Fundametnals of Statistical Quality Inspection.- 13. Quality Control Charts By Variables.- 14.Quality Control Charts by Attributes.- 15.The Culture of Statistical Quality Control.
About the Author: Professor Chorafas is an academic and consultant. He has been a Fulbright scholar and Member of the New York Academy of Sciences. He taught in 10 universities in Europe and North America, of which: 2 in Switzerland, 1 in Germany, 6 in the United States and 1 in Canada.
The better known companies to which he has been advisor to the board are: General Electric-Bull, Univac, Honeywell, Digital Equipment, Olivetti, Nestlé, Omega, Italcementi, Italmobiliare, AEG-Telefunken, Olympia, Osram, Antar, Pechiney, the American Management Association.
Financial institutions which sought his assistance include the Union Bank of Switzerland, Bank Vontobel, CEDEL, the Bank of Scotland, Credit Agricole, Österreichische Länderbank (Bank Austria), First Austrian Bank, Commerzbank, Dresdner Bank, Demir Bank, Mid-Med Bank, Banca Nazionale dell'Agricoltura, Istituto Bancario Italiano, Credito Commerciale and Banca Provinciale Lombarda.
More than 8,000 banking, industrial and government executives have participated in his seminars in the United States, England, Germany, Italy, other European countries, Asia and Latin America. Dr Chorafas is the author of 153 books, some of which have been translated into 16 languages and many got 5 stars out of 5 in rating.
