Qualità del servizio nel settore sanitario
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Qualità del servizio nel settore sanitario

Qualità del servizio nel settore sanitario


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About the Book

L'obiettivo di questa tesi di laurea magistrale è i) fornire una panoramica del contesto della qualità del servizio nel settore sanitario e ii) fare luce sui fattori che possono migliorare la qualità del servizio nel settore sanitario. Inoltre, verrà presentato un collegamento tra questi fattori e il modo in cui influenzano la qualità del servizio nel settore sanitario nel suo complesso. I 5 fattori che portano a un aumento della qualità del servizio si possono vedere nel modello GAP di Zeithaml, Berry & Parasuraman (1988) e sono stati raccolti e analizzati in modo estremamente approfondito. Altri fattori direttamente correlati al miglioramento della qualità del servizio sono stati documentati e confrontati utilizzando una letteratura significativa. Questo lavoro dimostra che la qualità del servizio nel settore dei servizi può essere equiparata alla qualità del servizio nel settore sanitario. La qualità del servizio viene migliorata principalmente riducendo o eliminando i 5 fattori descritti nel modello GAP, che sono strettamente correlati tra loro.


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Product Details
  • ISBN-13: 9786207944606
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: Italian
  • Returnable: N
  • Weight: 172 gr
  • ISBN-10: 6207944607
  • Publisher Date: 14 Aug 2024
  • Height: 229 mm
  • No of Pages: 76
  • Spine Width: 5 mm
  • Width: 152 mm


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