Reference and Access: Innovative Practices for Archives and Special Collections explores how archives of different sizes and types are increasing their effectiveness in serving the public and meeting internal needs. The book features twelve case studies that demonstrate new ways to interact with users to answer their questions, provide access to materials, support patrons in the research room, and manage reference and access processes. The featured case studies are 1.Building Bridges: Closing the Divide between Minimally Processed Collections and Researchers 2.Managing Risk with a Virtual Reading Room: Two Born-Digital Projects 3.Improvements on a Shoestring: Changing Reference Systems and Processes 4.Twenty-First Century Security in a Twentieth-Century Space: Reviewing, Revising and Implementing New Security Practices in the Reading Room 5.Talking in the Night: Exploring Webchats to Serve New Audiences 6.A Small Shop Meets a Big Challenge: Finding Creative Ways to Assist the Researchers of the Breath of Life Archival Institute for Indigenous Languages 7.The Right Tool at the Right Time: Implementing Responsive Reproduction Policies and Procedures 8.Going Mobile: Using iPads to Improve the Reading Room Experience 9.Beyond "Trial by Fire" Towards A More Active Approach to Training New Reference Staff 10.Access for All: Making Your Archives Website Accessible for People with Disabilities 11.No Ship of Fools: A Digital Humanities Collaboration to Enhance Access to Special Collections 12.Websites as a Digital Extension of Reference: Creating a Reference and IT Partnership for Web Usability Studies Each of these case studies deconstructs reference and access services into their essential elements: interacting with people who have questions, providing access to materials that meet researcher needs, assisting researchers as they use materials, and managing the processes needed to support reference and access. The volume will be useful to those working in archives and special collections as well as other cultural heritage organizations, and provides ideas ranging from the aspirational to the immediately implementable. It also provides students and educators in archives, library, and public history graduate programs a resource for understanding the issues driving change in the field today and the kinds of strategies archivists are using to meet these new challenges.
About the Author: Kate Theimer is the author of the popular blog ArchivesNext and a frequent writer, speaker and commentator on issues related to the future of archives. She is the author of Web 2.0 Tools and Strategies for Archives and Local History Collections and the editor of A Different Kind of Web: New Connections between Archives and Our Users, as well having contributed chapters to Many Happy Returns: Advocacy for Archives and Archivists, The Future of Archives and Recordkeeping, and the Encyclopedia of Archival Science. She has published articles in the American Archivist and the Journal of Digital Humanities. Kate served on the Council of the Society of American Archivists from 2010 to 2013. Before starting her career as an independent writer and editor, she worked in the policy division of the National Archives and Records Administration in College Park, Maryland. She holds an MSI with a specialization in archives and records management from the University of Michigan and an MA in art history from the University of Maryland. Kate Theimer is the 2014 recipient of the Society of American Archivists' Spotlight Award. The Spotlight Award recognizes the contributions of individuals who work for the good of the profession and archives collections--work that does not typically receive public recognition. Since 2011, Theimer has used Facebook, Twitter, and her blog to raise money for Spontaneous Scholarships that help unemployed, underemployed, and underfunded archivists to attend SAA's Annual Meeting. The first year the scholarships were offered Theimer raised $5,504 to assist 18 students and 8 SAA members at the full registration rate; the program continued in 2012 and 2013 resulting in a total of more than $20,000 in donations and almost one hundred archivists assisted over the first three years. Theimer recently launched a campaign to raise funds for the 2014 scholarships.