Relationers betydning for høj effektivitet by Jody Hoffer Gittell
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Relationers betydning for høj effektivitet

Relationers betydning for høj effektivitet


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About the Book

Nutidens organisationer står over for krav om at yde mere ved hjælp af mindre. Hvad enten kravet kommer fra kunder og klienter, partnere i leverandørkæden, aktionærer, politiske beslutningstagere eller myndigheder, så skal organisationerne levere bedre resultater af højere kvalitet hurtigere og billigere. Dette intense krav om effektivitet kræver store og omfattende organisatoriske forandringer, og som Jody H. Gittell viser i Relationers betydning for høj effektivitet, kan kravet imødegås med relationel koordinering. Bag dette begreb gemmer sig ganske enkelt de mønstre for kommunikation og relationer, som medarbejdere bruger for at integrere deres opgaver i et samlet hele. Men medarbejderne kan ikke gøre det alene, selv hvis de arbejder tæt sammen på tværs af funktions-, organisations- eller afdelingsgrænser. Kunder og klienter spiller en stadig vigtigere rolle, og organisationerne er nødt til at tænke dem ind i den relationelle koordinering. Sidst, men ikke mindst, kræver en succesfuld relationel koordinering også ledelsens fulde støtte - ledere, der forstår og respekterer kompleksiteten af det arbejde, deres medarbejdere udfører dagligt. Nøglen til at løse effektivitetsudfordringen - og forudsætningen for at medarbejdere, ledere og kunder kan koordinere og samarbejde - er, at organisationen har et kommunikationsniveau af høj kvalitet, understøttet af relationer med fælles mål, fælles viden og gensidig respekt. Dermed kan de tre centrale dynamikker - relationel koordinering, relationelt samarbejde og relationel ledelse - fungere optimalt og styrke organisationens effektivitet.


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Product Details
  • ISBN-13: 9788771585278
  • Publisher: Dansk Psykologisk Forlag
  • Publisher Imprint: Dansk Psykologisk Forlag
  • Height: 234 mm
  • No of Pages: 354
  • Spine Width: 20 mm
  • Width: 156 mm
  • ISBN-10: 8771585273
  • Publisher Date: 12 Jan 2018
  • Binding: Paperback
  • Language: Danish
  • Returnable: N
  • Weight: 594 gr


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Relationers betydning for høj effektivitet
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