Learn from a passionate professional what it takes to build excellent customer relations: always treating people right.
In this fun, easy-to-read book, author Teressa Shivers-Mazzei takes the creative approach of a restaurant menu in order to teach you how to facilitate the outcome of customer interactions-placing your attitude front and center.
Service, Please! Extra Pickles, Hold the Attitude plates up a set of principles based on maintaining an attitude that people will respond positively to-an attitude that makes a good impression. Through personal stories, discussions, and inspirational quotes, you'll understand the importance of treating people with respect in every way, from making direct eye contact to being discreet when texting.
This lighthearted book walks you step-by-step along the path to great customer service, first with acknowledgement, initiation, and engagement; then with knowledge and passion; and last but not least, with care. Throughout the book, you'll find pages labeled "Crumbs," encouraging you to reflect on what you've learned and jot down your thoughts.
Although written primarily for customer service professionals, Service, Please! Extra Pickles, Hold the Attitude is really addressed to all professionals, along with anyone else who wishes to enhance their interactions with other people. A must read for any team.
About the Author: Teressa Shivers-Mazzei has always been passionate about customer service, and she loves interacting with people. She holds a bachelor's degree in recreation leadership and management along with an associate's degree and a leadership award in culinary arts. She has worked in the customer service field for over thirty years and was the owner-operator of a small business, buckeyes on-a-stick from 2006-2013. Teressa has spent the last nineteen years working in the medical field where she has had experience managing team members as well as having daily contact with patients. It is her vision to make a difference, and to bring old-fashioned customer service back to the forefront.
She lives in Ohio with her partner and daughter.
