Service Systems Implementation by James C. Spohrer
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Service Systems Implementation

Service Systems Implementation


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About the Book

Data-Driven Simulation-Enhanced Optimization of People-based Print Production Service.- Intelligent Document Gateway - A Service System Case Study and Analysis.- A Framework for the Design of Service Systems.- Surviving Nuclear Winter - Towards a Service-Led Business.- Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing.- Theory of Constraints for Services: Past, Present, and Future.- An assessment tool for establishing Infrastructure as a Service Capability Maturity.- Customer-Provider Strategic Alignment: A Maturity Model.- CIO in a Service Economy.- Service Productivity: How to Measure and Improve It?.- Value Co-Creation from the Consumer Perspective.- Metrics that Matter - Measuring and Improving the Value of Service.- Succeeding through Service Innovation: Consumer Directed Care in the Aged Care Sector.- Measurement In Service Businesses: Challenges and Future Directions.- An Integrated View of Service Innovation in Service Networks.- A Service Systems Perspective of E-government Development.- Predictive Systems for Customer Interactions.


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Product Details
  • ISBN-13: 9781441979032
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Depth: 25
  • Height: 234 mm
  • No of Pages: 310
  • Series Title: Service Science: Research and Innovations in the Service Eco
  • Weight: 698 gr
  • ISBN-10: 1441979034
  • Publisher Date: 14 Feb 2011
  • Binding: Hardback
  • Edition: 2011 ed.
  • Language: English
  • Returnable: N
  • Spine Width: 19 mm
  • Width: 156 mm


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