Servicio al cliente by Sara Elizabeth Hall Cajar - Bookswagon
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Servicio al cliente

Servicio al cliente


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About the Book

"Servicio al Cliente: Transforma tu Negocio con Estrategias de Clase Mundial" es una guía completa y práctica que te enseñará cómo brindar un servicio al cliente excepcional y utilizarlo como una poderosa herramienta para impulsar el crecimiento de tu negocio. Escrito pensando en empresarios y líderes empresariales, este libro te proporciona estrategias probadas y técnicas efectivas para mejorar la experiencia de tus clientes y generar lealtad a largo plazo.

Desde los conceptos básicos hasta las estrategias de clase mundial, este libro te lleva paso a paso a través de los fundamentos del servicio al cliente, explicando su importancia en el panorama empresarial actual. Aprenderás cómo construir una cultura de servicio al cliente en tu organización y cómo seleccionar y capacitar al personal adecuado para brindar un servicio excepcional.

La comprensión de las necesidades y expectativas de tus clientes es clave para ofrecer un servicio sobresaliente. Descubrirás cómo establecer relaciones de confianza a través de la empatía y la escucha activa, y cómo superar las barreras de comunicación para ofrecer experiencias personalizadas y memorables.

El libro también se adentra en estrategias prácticas para el servicio al cliente, desde la gestión de situaciones difíciles hasta la resolución efectiva de problemas. Aprenderás cómo aprovechar la tecnología para mejorar la experiencia del cliente y cómo diseñar un viaje del cliente fluido y coherente en todos los puntos de contacto.

Medir y mejorar el servicio al cliente es esencial para el crecimiento continuo de tu negocio. Descubrirás cómo establecer métricas efectivas y recopilar retroalimentación de los clientes, utilizando estos datos para implementar un ciclo de mejora continua y mantener una ventaja competitiva en el mercado.

A lo largo del libro, encontrarás casos de éxito de empresas reconocidas por su servicio al cliente excepcional, así como las mejores prácticas utilizadas por ellas. Estos ejemplos te inspirarán y te proporcionarán ideas prácticas que podrás adaptar a tu propia empresa.

Al final del libro, estarás equipado con el conocimiento y las herramientas necesarias para liderar el cambio en tu organización, transformando tu negocio a través de un servicio al cliente de clase mundial. No importa el tamaño de tu empresa, "Servicio al Cliente: Transforma tu Negocio con Estrategias de Clase Mundial" te mostrará cómo superar las expectativas de tus clientes y construir relaciones sólidas que impulsen el éxito a largo plazo.


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Product Details
  • ISBN-13: 9798396064478
  • Publisher: Amazon Digital Services LLC - Kdp
  • Publisher Imprint: Independently Published
  • Height: 229 mm
  • No of Pages: 372
  • Spine Width: 20 mm
  • Weight: 548 gr
  • ISBN-10: 8396064474
  • Publisher Date: 25 May 2023
  • Binding: Paperback
  • Language: Spanish
  • Returnable: N
  • Sub Title: Transforma tu Negocio con Estrategias de Clase Mundial
  • Width: 152 mm


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