To manage business operations - let alone innovate - amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks - in the teams, processes and experts that comprise them. Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.
Sharing Hidden Know-How starts the conversation that allows organizations to take what they know to the bank. The "how-to"/"how-act" guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer - the conversation.
Developed by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, Sharing Hidden Know-How will help any organization harness untapped knowledge to solve today's thorny problems:
- Accelerating New Product Development and Market and Segment Innovations
- Maximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing
- Overcoming Information Overload (Focus on Social Media)
- Smoothing Executive Transitions and Succession Planning
- Smoothing Team Transitions
- Spreading Insight across Geographies and Network Partners
- Tapping into Sales Insights
The next generation of leadership effectiveness is about conversation and reflective facilitation, not just texts and tweets. Sharing Hidden Know-How makes the case for intentional, conversation-based leadership, and provides the practice model to pull it off. Viewed from above, this important book is itself a conversation between Kate Pugh's basic propositions and those of a diverse group of other thinkers, all woven into a unified whole. Viewed on the ground, it is an intellectual joyride, coherent, insightful, promisingly pragmatic, and with just the right measure of the personal to fully reveal a fruitful mind in motion.
-- David Kantor, director, Kantor Institute; author, Reading the Room (Jossey-Bass, 2012)
"[This] book addresses one of the time-honored problems in organizations: 'How do you get people with experience, solutions and knowledge to share them effectively with those who need those valuable assets?' Technology, we now know, is not the answer--human discus-sion is. [Pugh] tells you how to structure and facilitate these important conversations."
--Thomas H. Davenport, President's distinguished professor of IT and Management, Babson College; author of Analytics at Work and Thinking for a Living.
"In this innovative and useful book Kate Pugh shows how you can be a far better knowledge practitioner just by releasing the power of talking in your organization. A fine example of the new generation of knowledge books."
--Larry Prusak, author, Working Knowledge; visiting scholar, Marshall School of Business, University of Southern California; and senior knowledge advisor to World Bank and NASA
"[This book] meets an urgent need within leadership practices: an effective conversational process for capturing and transferring deep smarts."
--Stephen Denning, author, The Leader's Guide to Radical Management and The Secret Language of Leadership
"Leaders have long known that the 'know-how' of experienced teams is key to their orga-nizations' ability to achieve strategic goals. The challenge has always been to distill this wisdom and deploy it in a way that maximizes and accelerates its impact on organizational effectiveness. [This book] provides a practical approach to addressing this challenge, and, in so doing, improves competitiveness."
--Paul Lucidi, chief information officer, Insulet Corporation
"A fantastic replacement for the long dormant and never used lessons-learned repository! This book provides well documented and effective tools for really learning from your orga-nization. As our business continues to go through transformational change, I hope to make good use of the Knowledge Jam to make that transformation efficient."
--Sheryl Skifstad, senior director, Supply Chain IT at a Fortune 100 company
About the Author: Katrina Pugh is president of AlignConsulting, specializing in business planning and knowledge-based transformation. Kate held leadership positions with PwC Consulting/IBM, JPMorgan, Intel Corporation, and Fidelity Investments.
