Soft Business Process Management by Otmar Adam - Bookswagon
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Soft Business Process Management

Soft Business Process Management


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About the Book

Die Beurteilung von Kreditantragen durch eine Bank, die Prufung von Schadenfallen bei einer Versicherungsgesellschaft oder die Machbarkeitsanalyse fur eine Auftragsfertigung in einem Industrieunternehmen sind Beispiele fur Geschaftsprozesse, die von wissensbasierten Entscheidungen gepragt sind. Hierbei sind menschliche Bearbeiter oftmals gefordert, Sachverhalte aus verschiedenen Perspektiven abwagend zu beurteilen. Die allgegenwartige Unterstutzung von Geschaftsprozessen durch Informationssysteme leidet in solchen Prozesstypen unter der eingeschrankten Fahigkeit heutiger Methoden der Konzeption und Umsetzung von Anwendungssystemen, Unscharfe und Vagheit zu berucksichtigen. Die meist mehrschichtigen Entscheidungsregeln der menschlichen Denkstruktur sind nur bedingt mit bestehenden Modellierungssprachen dokumentierbar. In diesem Buch wird ein Rahmenwerk vorgestellt, dass aktuelle Methoden zur Dokumentation, Verbesserung und Umsetzung von Geschaftsprozessen um entsprechende Mechanismen erweitert. Auf Basis der etablierten und vielfach genutzten Fuzzy Logic und weiterer erganzender Techniken aus dem Bereich der Kunstlichen Intelligenz werden die Ereignisgesteuerte Prozesskette (EPK) aus dem ARIS-Rahmenwerk und das Ursache-Wirkungsdiagramm der Balanced Scorecard um die Fahigkeit erweitert unscharfe, abwagende Entscheidungssituationen effektiv erfassen und explizieren zu konnen. So konnen komplexe und wissensintensive Sachverhalte von der Ebene strategischer Zielsysteme uber die Gestaltung von Geschaftsprozessen bis zur IT-Implementierung konsistent dargestellt und durchgangig gehandhabt werden. Es ergeben sich Moglichkeiten, menschliche Bearbeiter besser in ihrer Arbeit zu unterstutzen oder Prozesse mit hoher Wiederholhaufigkeit zu automatisieren. Die Arbeit richtet sich an Wissenschaftler der Wirtschaftsinformatik, der Wirtschaftswissenschaften und der Informatik sowie Softwareentwickler und IT-Entscheider, welche an der Nutzbarmachung menschlicher Informationsverarbeitung fur die Gestaltung von Informationssystemen interessiert sind.


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Product Details
  • ISBN-13: 9783832522131
  • Publisher: Logos Verlag Berlin
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 0 mm
  • Weight: 750 gr
  • ISBN-10: 3832522131
  • Publisher Date: 22 Dec 2009
  • Height: 240 mm
  • No of Pages: 298
  • Series Title: Wirtschaftsinformatik - Theorie Und Anwendung
  • Sub Title: Darstellung, Uberwachung Und Verbesserung Von Geschaftsprozessen Mit Methoden Des Soft Computing
  • Width: 169 mm


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