Soins et services à la clientèle dans le tourisme et l'hôtellerie
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Soins et services à la clientèle dans le tourisme et l'hôtellerie

Soins et services à la clientèle dans le tourisme et l'hôtellerie


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About the Book

Il a été noté que c'est dans ce contexte que nous, professionnels du tourisme, devons commencer à comprendre les notions de service à la clientèle et de service de qualité. Fournir des services de qualité à la clientèle ne peut se faire du jour au lendemain. Il faut des compétences appropriées pour obtenir la satisfaction du client. Ce livre est structuré en six chapitres principaux. Le premier chapitre aborde des questions telles que l'importance du service à la clientèle et les catégories de base des attentes des clients. Le deuxième chapitre aborde des questions telles que les différents PR dans le domaine des responsabilités des employés de service, les responsabilités des employés de service envers le client, l'entreprise, les collègues et eux-mêmes, et la manière dont un service de qualité doit être conçu pour répondre aux attentes des clients et les dépasser. Le troisième chapitre traite du système de prestation de services des secteurs touristiques et des problèmes communs à chaque secteur dans le domaine du service à la clientèle. Le quatrième chapitre traite de l'amélioration des services touristiques et d'accueil, le cinquième chapitre se concentre sur les normes de service aux clients et, enfin, le sixième chapitre explique la recherche sur la satisfaction de la clientèle.


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Product Details
  • ISBN-13: 9786207980932
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Weight: 163 gr
  • ISBN-10: 620798093X
  • Publisher Date: 28 Aug 2024
  • Height: 229 mm
  • No of Pages: 68
  • Spine Width: 4 mm
  • Width: 152 mm


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