Spinning Up Servicenow by Gabriele Kahlout- Bookswagon UAE
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Spinning Up Servicenow

Spinning Up Servicenow


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About the Book

Part I: ITSM in the Real World.-

Chapter 1: Pragmatic or Tragic ITSM.-

Chapter 2: Innovators' ITSM Strategy.-

Part II: Essentials.-

Chapter 3: User Access.-

Chapter 4: Email Support.-

Chapter 5: Elegant Notifications.-

Chapter 6: Request Portal.-

Chapter 7: Reporting.-

Part III: After Go-Live.-

Chapter 8: Customization Process.-

Chapter 9: Confidentiality.-

Chapter 10: Fluid Collaboration.-

Chapter 11: More Customization Examples.-

Chapter 12: ServiceNow Jargon.-

Part IV: Appendices.-

Chapter 13: Appendix A: Checks and Monitors.-

Chapter 14: Appendix B: Access Requirements.-


About the Author:

Gabriele Kahlout is the architect of ServiceNow at the Al Jazeera Media Network and in 2014 was recognized for outstanding achievements with the platform. Championing the transition to ServiceNow, Gabriele advises management, implements proposals, and confronts warts and wrinkles with users. Drawing on experience at start-ups and in innovative research centers, since 2012 Gabriele has brought to the revolutionary but corporate Al Jazeera his enthusiasm for change and a down-to-earth pragmatism. Gabriele attended the Freie Universität Bozen in Italy, the College of Charleston in the USA, and the University of Leeds in the UK.

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Product Details
  • ISBN-13: 9781484225707
  • Publisher: Apress
  • Publisher Imprint: Apress
  • Edition: 1st ed.
  • Language: English
  • Returnable: Y
  • Spine Width: 14 mm
  • Weight: 421 gr
  • ISBN-10: 1484225708
  • Publisher Date: 10 Mar 2017
  • Binding: Paperback
  • Height: 234 mm
  • No of Pages: 241
  • Series Title: English
  • Sub Title: It Service Managers' Guide to Successful User Adoption
  • Width: 156 mm

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    A Thrilling But Totally Believable Murder Mystery

    Read this in one evening. I had planned to do other things with my day, but it was impossible to put down. Every time I tried, I was drawn back to it in less than 5 minutes. I sobbed my eyes out the entire last 100 pages. Highly recommend!


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