In the Fall of 1973, Detective Harvey Schlossberg, PhD, and Lt. Frank Bolz, both New York Police Department (NYPD) visionaries, brought their magic to the San Francisco Police Department's (SFPD) Police Academy, at my request, so that we mere mortals could learn the trade of dealing with terrorists, criminal hostage-takers, and your average human in some sort of mind-bending crisis.
It has taken me the bulk of fifty years to put together the teachings of Harvey, Frank, and many, many others (including my own teaching, writing and field experiences) into a three subject treatise called, TACTICS - TEAMS - TALK, Police Managing Crises.
The first subject is TACTICS. Here, we outline some basic principles of police crises planning to include strategies; information gathering; establishing objectives, policies, protocols; and resources. Then we outline individual tactics designed to protect responders from harm in their responses.
The second subject is TEAMS. Here, we discuss organizing the crisis response into teams. We present a situation chart that identifies team roles, including tactical and command leadership; containment and cover; traffic control; evacuation and aid; entry and rescue; investigations and negotiations; and resources and reserves.
The third subject is TALK. Here, we discuss investigating and negotiating strategies; the eight steps of investigating; the role of crisis negotiating; the eight links of a negotiating strategy; the negotiating team; the eight tools of communicating; and several other interesting topics.
So, this is my story and I'll be sticking to it, hopefully in plain English and in abbreviated form so we call all understand the processes involved. But before we start, bear with me while I define some terms we will be using throughout our work.

PART ONE TACTICS
CHAPTER 1 TACTICAL PLANNING
CHAPTER 2 INDIVIDUAL MANEUVER WHEN UNDER THREAT OF WEAPONS FIRE
CHAPTER 3 CONDUCTING A DETAILED VISUAL SEARCH
CHAPTER 4 SEARCHING TACTICS
CHAPTER 5 SIGNALS
CHAPTER 6 ENCOUNTERING LETHAL THREATS

PART TWO TEAMS
CHAPTER 7 ORGANIZING TEAMS THE SITUATION CHART
CHAPTER 8 THE COMMAND-AND-CONTROL TEAM
CHAPTER 9 THE COVER AND CONTAIN TEAM
CHAPTER 10 THE ENTRY AND RESCUE TEAM
CHAPTER 11 THE TRAFFIC CONTROL TEAM
CHAPTER 12 THE EVACUATION AND AID TEAM
CHAPTER 13 THE INVESTIGATION AND NEGOTIATION TEAM
CHAPTER 14 THE BOMB THREAT TEAM
CHAPTER 15 THE CROWD CONTROL TEAM
CHAPTER 16 THE RESOURCES AND RESERVE TEAM

PART THREE TALK
CHAPTER 17 INVESTIGATIVE TEAM TACTICS
CHAPTER 18 NEGOTIATING TEAM TACTICS