Technical Communication Strategies for Today, Global Edition
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Technical Communication Strategies for Today, Global Edition

Technical Communication Strategies for Today, Global Edition

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About the Book

For introductory courses in Technical Communication. Technical Communication Strategies for Today offers both and speaks to today's students. Instructional narrative is “chunked,” so that portions of text are combined with graphics. The chunked presentation also integrates an awareness of how documents are read—often skimmed by readers seeking the information they need, and it models the way today’s technical documents should be designed. The contemporary writing style is matched by an approach that accurately reflects the modern day computer-centered technical workplace: Technical Communication Strategies for Today presents computers as thinking tools that powerfully influence how we develop, produce, design, and deliver technical documents and presentations.

Table of Contents:
Part 1: Elements of Technical Communication Chapter 1 Communicating in the Technical Workplace Developing a Workplace Writing Process Genres and the Technical Writing Process Stage 1: Planning and Researching Stage 2: Organizing and Drafting Stage 3: Improving the Style Stage 4: Designing Stage 5: Revising and Editing What Is Technical Communication? Technical Communication Is Interactive and Adaptable Technical Communication Is Reader Centered Technical Communication Relies on Teamwork Technical Communication Is Visual Technical Communication Has Ethical, Legal, and Political Dimensions Technical Communication Is International and Cross-Cultural How Important Is Technical Communication? Chapter Review Exercises and Projects   Chapter 2 Readers and Contexts of Use Profiling Your Readers Identifying Your Readers Profiling Your Readers’ Needs, Values, and Attitudes Profiling Contexts of Use Identifying the Context of Use Using Profiles to Your Own Advantage International and Cross-Cultural Communication Differences in Content Differences in Organization Differences in Style Differences in Design Listen and Learn: The Key to International and Cross-Cultural Communication At Work: What Are Some Strategies for Communicating with People from Another Culture? Chapter Review Exercises and Projects Case Study: Installing a Medical Waste Incinerator   Chapter 3 Working in Teams The Stages of Teaming Forming: Strategic Planning Step 1: Define the Project Mission and Objectives Step 2: Identify Project Outcomes Step 3: Define Team Member Responsibilities Step 4: Create a Project Calendar Step 5: Write Out a Work Plan Step 6: Agree on How Conflicts Will Be Resolved Storming: Managing Conflict Running Effective Meetings Mediating Conflicts Firing a Team Member Norming: Determining Team Roles Revising Objectives and Outcomes Help: Virtual Teaming Identifying Team Roles Using Groupware to Facilitate Work Performing: Improving Quality The Keys to Teaming Chapter Review Exercises and Projects Case Study: Not a Sunny Day   Chapter 4 Letters, Memos, and E-Mails Features of Letters, Memos, and E-Mails Planning and Researching Determining the Rhetorical Situation Ethics in the Technical Workplace What Are Ethics? Where Do Ethics Come From? Personal Ethics Social Ethics Conservation Ethics Resolving Ethical Dilemmas Help: Stopping Cyberbullying and Computer Harassment Confronting an Ethical Dilemma Resolving an Ethical Dilemma When You Disag


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Product Details
  • ISBN-13: 9781292080406
  • Publisher: Pearson Education Limited
  • Publisher Imprint: Pearson Education Limited
  • Height: 230 mm
  • No of Pages: 528
  • Weight: 796 gr
  • ISBN-10: 129208040X
  • Publisher Date: 23 Dec 2014
  • Binding: Paperback
  • Language: English
  • Spine Width: 20 mm
  • Width: 190 mm


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