Telefoninkasso Book by Rolf Kamphaus - Bookswagon
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Telefoninkasso

Telefoninkasso


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About the Book

Rechnungen werden nicht gezahlt, sogar auf Mahnungen wird häufig nicht reagiert. Was ist zu tun? Der Schuldner ist anzurufen, denn im persönlichen Kontakt lässt sich viel erreichen. Dies bedeutet aber für viele Menschen, sich einer unliebsamen Konfliktsituation auszusetzen. Alles nicht so schlimm, denn dieses Buch zeigt Schritt für Schritt erfolgsversprechende Vorgehensweisen zur Lösung auf und hilft somit das Unbehagen vor Inkassotelefonaten zu überwinden. Es enthält viele Beispiele; die Übungen vertiefen den Sachverhalt. Aus dem Inhalt: die Gesprächsvorbereitung - der richtige Meldetext - Fragen, die an den Gesprächsanfang zu stellen sind - mit Ausreden gekonnt umgehen - so nicht, der Teufelskreis im Inkassogespräch - die Gesprächsbausteine und die Gesprächsleitfäden - der Schuldner reagiert auf eine Mahnung und ruft uns an, wie reagieren wir? - die grundlegenden Gesprächsmethoden im Umgang mit unserem Schuldner.
About the Author: Rolf Kamphaus, Diplom-Kaufmann, Diplom-Betriebswirt (FH) hat an der Friedrich-Alexander-Universität Erlangen-Nürnberg mit den Schwerpunkten Unternehmensführung und Betriebspsychologie studiert. Zuvor absolvierte er auch das Studium an der Fachhochschule Nürnberg mit dem Schwerpunkt Marketing. Nach langjähriger Tätigkeit in großen Unternehmen ist er seit 1988 freiberuflicher Personal- und Management-Trainer. Seit 1992 hält er Seminare und Praxistrainings zum Thema Telefoninkasso bei Industrie- und Handelskammern, Firmen und Inkasso-Unternehmen ab.


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Product Details
  • ISBN-13: 9783837092226
  • Publisher: Books on Demand
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 10 mm
  • Weight: 240 gr
  • ISBN-10: 3837092224
  • Publisher Date: 24 Sep 2009
  • Height: 203 mm
  • No of Pages: 186
  • Series Title: German
  • Sub Title: So kommen Sie schneller zu Ihrem Geld, ohne den Kunden zu verlieren
  • Width: 127 mm


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