This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM.
This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions. Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions.
This book will be of interest to students, teachers, and researchers of education and management studies. It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions.
About the Author: Sayeda Begum is Assistant Professor, Saudi Electronic University, Kingdom of Saudi Arabia, Riyadh, Saudi Arabia.
Chandrasekharan Rajendran is Professor, Department of Management Studies, IIT Madras, Madras, India.
Prakash Sai L. is Professor, Department of Management Studies, IIT Madras, Madras, India.
K. Ganesh is Senior Knowledge Expert at McKinsey and Company and Global Lead, Manufacturing and Supply Chain (MSC) Center of Competence (CoC), Tamil Nadu, India.
Sanjay Mohapatra is Professor of Information Systems, Xavier Institute of Management, Bhubaneswar, India.
