TQMC (Total Quality Management) und Marketing by Vera-Carina Elter
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TQMC (Total Quality Management) und Marketing

TQMC (Total Quality Management) und Marketing


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About the Book

Inhaltsangabe: Inhaltsverzeichnis: Inhaltsverzeichnis: Abbildungsverzeichnis Abkürzungsverzeichnis 1.Einleitung und Vorgehensweise 2.Der Marketingansatz 2.1Definition von Marketing 2.2Entwicklung des Marketing 2.2.1Inhaltliche Entwicklung des Marketing 2.2.2Ausweitung und Vertiefung des Marketing 2.3Elemente des Marketing 2.3.1Kundenorientierung als oberstes Ziel des Marketing 2.3.2Koordination von Marketingaktivitäten 2.4Kritik an der Marketingkonzeption 2.4.1Kritische Bemerkungen zum Primat des Absatzes 2.4.2Kritik und Implementierungsdefizit der Marketingphilosophie 2.4.2.1Kritik an der Marketingphilosophie 2.4.2.2Implementierungsdefizit der Marketingphilosopie 2.4.3Kritik an der Marketingfunktion mit ihrem eingesetzten Instrumentarium 2.5Zukunftsperspektiven des Marketing 2.5.1Herausforderungen an das Marketing der Zukunft 2.5.2Bedingungen an das Marketing der Zukunft 2.5.3Das totale Marketing 3.Der Total Quality Management-Ansatz 3.1Definition der Qualität und ihre wirtschaftliche Bedeutung 3.1.1Der Qualitätsbegriff 3.1.2Wettbewerb und Qualitätsniveau 3.1.3Qualitätsbezogene Kosten 3.2Entwicklungsstufen zum TQM 3.3Grundprinzipien des TQM 3.3.1Kundenorientierung 3.3.2Prozeßorientierung 3.3.3Mitarbeiterorientierung 3.3.4Kontinuierliche Verbesserung 3.3.5Präventives Verhalten 3.4Instrumente des TQM 3.4.1Quality Function Deployment 3.4.2Benchmarking 3.5Der European Quality Award 3.6Zertifizierung nur ein erster Schritt zum TQM 4.TQM und Marketing - ein Konzeptvergleich 4.1Schwächen in der Marketingimplementierung als Ursache für die Verbreitung von TQM 4.2TQM - eine Bedrohung für das Marketing ? 4.3Gemeinsamkeiten 4.4Unterschiede 4.5Synthese von TQM und Marketing 4.5.1Beiträge des TQM zum Marketing 4.5.1.1Prinzipien des TQM zur Marketingimplementierung 4.5.1.2Instrumente des TQM zur Marketingimplementierung 4.5.1.3Zwang zur Konkretisierung der Marketing-Qualität 4.5.2Beiträge des Marketing zum TQM 4.5.2.1Verfeinerung


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Product Details
  • ISBN-13: 9783838637310
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 6 mm
  • Weight: 186 gr
  • ISBN-10: 3838637313
  • Publisher Date: 02 May 2001
  • Height: 210 mm
  • No of Pages: 96
  • Series Title: German
  • Sub Title: Ein Konzeptvergleich
  • Width: 148 mm


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