Unlocking Agility
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Unlocking Agility: An Insider's Guide to Agile Enterprise Transformation

Unlocking Agility: An Insider's Guide to Agile Enterprise Transformation

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About the Book

Today’s enterprises see smaller, more nimble competitors devouring their businesses and obsoleting their markets at an ever-accelerating pace. “Sustainable” competitive advantages continue to shrink and disappear, as the average age of Fortune® 500 companies keeps declining. Smart executives know they must move from plan-driven, fixed-scope thinking to a discovery-driven approach characterized by learning, continuous improvement, and value delivery. They know they must learn how to capitalize on uncertainty, since it’s now utterly impossible to prevent it. Yet, very few large enterprises have truly succeeded in this agile transformation. Unlocking Agility: An Insider’s Guide to Agile Enterprise Transformation focuses on overcoming the real challenges that stand in their way.   Author Jorgen Hesselberg has spent 15+ years leading successful enterprise transformation initiatives: this book brings together all he’s learned about what works (and what doesn’t). Hesselberg answers crucial questions like: What’s the best way to start organizational change in large organizations? How can you sustain momentum beyond the initial “honeymoon”? How do you create an environment of continuous learning, employee empowerment, and product discovery -- while still executing superbly in day-to-day customer commitments? What’s the best role for external consultants and consulting firms? How do you lead coherent organizational change across multiple geographies, locations, and cultures? What organizational structures are likeliest to unlock lasting change, and how should these evolve over time? What type of organizational impact is realistic to expect? How can you measure success? Replete with first-hand accounts from transformation leaders at companies including Cisco, HP, Spotify, Yahoo!, John Deere, Salesforce and Wal-Mart, the book provides indispensable practical insights for everyone seeking to build a truly agile enterprise.

Table of Contents:
Forewords by Bjarte Bogsnes and Rich Sheridan     xix Preface     xxv Acknowledgments     xxxi About the Author     xxxiii PART I:  THE CASE FOR AGILITY     1 Chapter 1  The Agile Imperative     3 Athens Beats Microsoft     4 Origins of Modern Management     6     Scientific Management: Building More Efficient Machines     7     The Rise of the Knowledge Worker: Unlocking the Creative Potential     8     Software Eats the World: Embracing Uncertainty and Becoming Agile     10     VUCA and Cynefin: Orienting Businesses in a Brave New World     16     The Cynefin Framework     18 Leadership in a Complex World     21 Business Agility: Accelerating Organizational Learning     22 Summary     24 Q&A     24 Further Resources     26 Footnotes     27 Chapter 2  Enterprise Agility     29 Defining Enterprise Agility     29 Designing Business Agility: Balancing Three Critical Levers     32     Building the Right Thing (Value)     33     Building the Thing Right (Quality)     40     Building at the Right Speed (Optimizing for Flow)     43 Unlocking Agility in the Enterprise     50 Performance Multipliers: Five Critical Dimensions of Agility     51 Summary     53 Q&A     54 Further Resources     56 Footnotes     57 PART II:  FIVE DIMENSIONS OF AGILITY     59 Chapter 3  Technology     61 Building the Right Thing: Creating Products Customers Love     62     Business Model Canvas: An Interactive Tool for Instant Alignment     62     Lean Startup: A Method for Validating That You’re Building a Product Worth Building     65     Cost of Delay: Understanding the Impact of Time to Life Cycle Profits     68 Building the Thing Right     74     Scrum: Building Value Incrementally and Iteratively     74     Kanban: Taming Chaotic Environments Through Visualization     79 Building at the Right Speed: Optimizing for Flow     81     XP     82     Value Stream Mapping     86 Summary     89 Q&A     90 Further Resources     93 Footnotes     95 Chapter 4  Organizational Design     97 Physical Workplace Design     97     Designing for Great Teams     98     The Science Behind High-Performing Teams     99     Case Study: More Effective Collaboration Spaces at NAVTEQ     100 Organizational Structure     107     Functional Structure     108     Divisional Structure     110     Matrix Structure     111     Emergent Organizational Structures: Sociocracy and Holacracy     113     An Agile Organizational Structure?     116 Heuristics of Agile Organizational Designs     120 Summary     121 Q&A     122 Further Resources     124 Footnotes     125 Chapter 5  People     127 Never Underestimate the Importance of People     130 Characteristics of People in Agile Organizations     132     Fostering a Growth Mind-Set     132     Developing an Enterprise Growth Mind-Set     134     Embracing Diversity     135 Strategies for Building an Environment Supportive of Agile People     137 Implications for HR in an Agile Organization     138     Partner with Teams to Improve Recruiting     138     Design Meaningful Compensation, Rewards, and Recognition Plans     140     Create More Relevant Roles and Define a More Flexible Career Path     141     Empower People by Moving Authority Closer to the Team     142     HR: From Controlling Function to Unlocking Enterprise Agility     143 Summary     144 Q&A     144 Further Resources     146 Footnotes     147 Chapter 6  Leadership     149 Impact of Leadership     150     Level     5 Leadership     152     Level     5 Leadership = Agile Leadership?     153 Teal Leadership     154     Red: Lead Through Force     156     Amber: Lead Through Fiat     157     Orange: Lead Through Efficiency     157     Green: Lead Through Responsibility     158     The Organization: An Organic Ecosystem of Interrelated Parts     158     Teal: The Organization as a Living Entity     159     The Teal Organization: A Blueprint for the Organization of the Future?     160 Beyond Budgeting: An Agile Management Model     161     Origins of Beyond Budgeting     162     Beyond Budgeting: Less Top-Down Control, More Trust and Empowerment     162 The Death of the Traditional CEO?     165 Three Essential Themes of Agile Leadership     167 Summary     168 Q&A     169 Further Resources     171 Footnotes     172 Chapter 7  Culture     173 The Profound Impact of Culture     175 How We Experience Culture     176 The Schneider Culture Model     177     Collaboration—“We Succeed by Working Together”     178     Control—“We Succeed by Getting and Keeping Control”     179     Competence—“We Succeed by Being the Best”     181     Cultivation—“We Succeed by Growing People Who Fulfill Our Vision”     182 Culture’s Impact to Sustaining Change     183     Changing Organizational Culture     185 Characteristics of Business Agility Metrics     191     Actionable     191     Accessible     191     Auditable     192     Additional Heuristics     192 Examples of Meaningful Business Agility Metrics     194     Metrics That Help Support Building the Right Thing     195     Metrics That Help Support Building the Thing Right     197     Metrics That Help Support Building at the Right Speed (Flow)     199 Performance System Changes -> Behavior Changes -> Culture Changes     202 Summary     202 Q&A     203 Further Resources     205 Footnotes     206 PART III: UNLOCKING AGILITY     209 Chapter 8  Building Your Organization’s Agile Working Group     211 The AWG: Mission and Purpose     211 Characteristics of the AWG     216     Complementary     216     Dedicated     217     Knowledgeable     218     Credible     219     Humble     219     Champion     220 Role of External Consultants     221 Organizational Structure and the AWG     222     Whole System View     222     Temporary Lifespan     223     Dual-Boot Operating System     224 Recruiting for the AWG     225     Resistance from Managers     225     Hesitation from Potential Candidates     226 The AWG: What’s in It for You?     228 Summary     228 Q&A     229 Further Resources     230 Footnotes     231 Chapter 9  An Operating Model for Business Agility     233 Unlocking Agility: Embrace Change, Execute with Purpose     235 Exploration: An Engine for Embracing Change     237     1. Establish Partnerships with External Innovation Hubs     241     2. Take Ownership Interest in Potential Disruptors     242     3. Acquire Disruptive Competitors—and Let Their Culture and People Flourish     243     4. Create an Internal Culture of Disruptive Innovation     244 Exploitation: Executing Proven Strategies with Purpose     246     Lost in Translation: How Product Strategy Turns from Vision to Hallucination     247     Executing with Purpose Through Progressive Refinement     249     Executing with Purpose Through Fast Organizational Feedback Loops     263 Creating a Balance: Embracing Change and Executing with Purpose in the Right Proportions     266 On Scaling Frameworks     267     Scaled Agile Framework (SAFe)     267     Large-Scale Scrum (LeSS)     267     Disciplined Agile Framework     268     Benefits of Scaling Frameworks     268     Drawbacks of Leveraging Scaling Frameworks     269 Summary     270 Q&A     271 Further Resources     273 Footnotes     274 Chapter 10  Unlocking Agility: A Strategic Roadmap     277 Unlocking Enterprise Agility: A High-Level Strategic Roadmap     278     Partnered Transition (Wave     1)     279     Self-Guided (Wave     2)     280     Innate (Wave     3)     281 What Agility Looks Like in Action: Applying the Five Dimensions of Organizational Agility     283     Technology     284     Organizational Design     285     People     285     Leadership     287     Culture     288 Identifying and Driving Change Through an Organizational Improvement Backlog     289     Unlocking Agility in an Agile Manner     289     Step 1: Define and Communicate a Clear Purpose for the Transformation     290     Step 2: Identify Key Impediments Preventing Us from Reaching the Goal     290     Step 3: Build and Execute the Transformation Backlog     294     Step 4: Maintain Momentum: Continuously Monitor Progress, Communicate Results, Seek Feedback, and Celebrate Failures     300     Top 10 Items Leading to Transformation Failure     303     Seven Signs You’re on Your Way to Unlocking Agility     308 The Road Ahead: Now What?     311 Summary     312 Q&A     313 Further Resources     314 Footnotes     315 Index     317


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Product Details
  • ISBN-13: 9780134542843
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Addison Wesley
  • Height: 230 mm
  • No of Pages: 368
  • Spine Width: 20 mm
  • Weight: 560 gr
  • ISBN-10: 0134542843
  • Publisher Date: 14 Nov 2018
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Sub Title: An Insider's Guide to Agile Enterprise Transformation
  • Width: 180 mm


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