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Verism(tm) - Foundations Courseware

Verism(tm) - Foundations Courseware


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About the Book

'El paquete Courseware consiste de dos públicaciones, VeriSM(TM) - Fundamentos Courseware y Fundamentos guía de estudio. Este material de entrenamiento cubre el plan de estudios para la calificación VeriSM(TM) fundamentos. El entrenamiento puede ser entregado durante dos días. Este Courseware está acreditado para preparar al estudiante para la certificación VeriSM(TM). VeriSM(TM) Fundamentos consiste de dos partes: VeriSM(TM) Essentials y VeriSM(TM) Plus, cada uno cubriendo un día de entrenamiento. Los estudiantes que ya tienen un certificado en Gestión de Servicios (TI) pueden beneficiarse del conocimiento que ya tienen. Son el público objetivo para el entrenamiento VeriSM(TM) Plus únicamente. Cuando aprueben el examen VeriSM(TM) Plus, recibirán el certificado de VeriSM(TM) fundamentos. Proveedores de entrenamiento que quieran ofrecer un día de capacitación sobre principios de gestión de servicios podrían decidir ofrecer únicamente el entrenamiento de VeriSM(TM) Essentials. Los estudiantes que aprueben el examen VeriSM(TM) Essentials, recibirán el certificado de VeriSM(TM) Essentials. Si posteriormente ellos aprueban el examen VeriSM plus, recibirán automáticamente el certificado VeriSM(TM) Fundamentos. El courseware cubre los siguientes temas: -La organización del servicio (Essentials) -Cultura del servicio (Essentials) -Personas y cultura organizacional (Essentials) -El modelo VeriSM(TM) (Ambas) -Prácticas progresivas (Plus) -Tecnologías innovadoras (Plus) VeriSM(TM) es un enfoque holístico y orientado a la empresa, que le ayuda a comprender el creciente panorama de las mejores prácticas y cómo integrarlas para ofrecer valor al consumidor. Esto es una evolución en el pensamiento de la Gestión de Servicios y ofrece un enfoque actualizado, incluyendo las últimas prácticas y desarrollos tecnológicos, para ayudar a las organizaciones a transformar su negocio en la nueva realidad de la era digital. VeriSM(TM) es un enfoque de Gestión de Servicios que está Dirigido por el valor, Evolutivo, Responsivo (Adaptado) e Integrado VeriSM(TM) es una marca registrada y propiedad del IFDC, la Fundación Internacional de Habilidades Digitales
About the Author: Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners


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Product Details
  • ISBN-13: 9789401803533
  • Publisher: Van Haren Publishing
  • Publisher Imprint: van Haren Publishing
  • Height: 297 mm
  • No of Pages: 256
  • Spine Width: 0 mm
  • Width: 210 mm
  • ISBN-10: 9401803536
  • Publisher Date: 25 Apr 2019
  • Binding: Paperback
  • Language: Spanish
  • Returnable: Y
  • Weight: 750 gr


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