One would think that the most challenging aspect of running a successful childcare business would be taking care of the kids. However, when childcare providers are surveyed, they overwhelming cite that managing parent behavior is the most difficult aspect of their job. This book teaches all childcare providers how to identify, manage and, if necessary, terminate parents who make their jobs unbearable. Learn about the parental archetypes nearly every provider will encounter within the first two years of operating a center or home childcare: the permissive parent, the lying parent, the attention seeking parent, the "boss of me" parent, creeper dad, the "my child is gifted" parent, the terminated parent and many other types of parents are explained within the pages of this book. Having a full working knowledge of parent behavior is essential in reducing client turnover, maximizing profit and protecting the provider from the consequences of workplace stress. Parents can benefit from this book by doing a self-inventory of their own conduct and style of parenting with their child's provider. Maladaptive parent behavior will threaten the parent/provider working relationship and, unfortunately, may dramatically affect the care of their precious children.
About the Author: Tori Fees R.N., B.S.N. is a 1983 graduate of Grand View University's Science of Nursing department. She began her childcare career while in nursing school as a live-in nanny to support herself while going to college. Upon graduation, she worked as a medical surgical nurse for two years. She returned to her previous career as a private nanny to prestigious families in New York City and Bloomfield Hills, Michigan until she returned to Iowa where she worked as a school nurse for three years. In 1993, she began a home childcare in Des Moines, Iowa serving families seven days a week, twenty-four hours a day for the first four years. For sixteen years, she worked both day and evening shift five days a week. She cared for children birth to five years for the majority of her career and celebrated her twentieth anniversary in home childcare in 2013. In 2011, she began a consulting business and obtained the trademark "Daycare Whisperer." She was selected to write a blog for Daycare.com as "Nannyde the Daycare Whisperer" in 2011. Her private consulting business serves home childcare providers, center owners and parents. She serves as an expert witness for child injury and death cases. She was contracted as a health consultant for two centers including supervision of their onsite cameras and staff development in 2011-2012. Miss Fees' expertise in childcare is wrought from her nursing background, thirty years of researching childcare, child health and safety, child death and injury and parenting. She is an avid participant in numerous internet forums and has reviewed each state's home childcare rules and regulations. She offers expert advice on daycare.com and other internet forums and offers assistance to law enforcement and in child protective cases. Tori is a mother to one son and two darling teddy bear puppies. She currently resides in northern Iowa where she operates her consultant business and is the author of numerous blogs.