Why Service Matters Book by Raul Pupo - Bookswagon
Why Service Matters

Why Service Matters


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International Edition


About the Book

Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.


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Product Details
  • ISBN-13: 9780359741755
  • Publisher: Lulu Press
  • Publisher Imprint: Lulu.com
  • Height: 229 mm
  • No of Pages: 348
  • Spine Width: 24 mm
  • Width: 152 mm
  • ISBN-10: 0359741754
  • Publisher Date: 20 Jun 2019
  • Binding: Hardback
  • Language: English
  • Returnable: N
  • Weight: 711 gr


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