About the Book
Workplace Basics is the first book in DTR Inc.'s series for classroom and on the job work readiness and customer service training. This is the second edition of the book, published in November of 2013. A complete volume including all four modules with additional instructor tools is now available. Visit www.DTRConsulting.BIZ/workreadiness.htm for more information. At the end of each book are two workplace scenarios where things go right and things go wrong. Use the scenarios in the books as read and discuss exercises after teaching the material in the book, or to create your own certification tests. This first book, Workplace Basics, covers topics that all workers need to know, that many employers assume they do know, but that many workers, in reality, do not know. This often leads to supervisors and managers becoming very frustrated with workers who, otherwise, would be top performers. The book starts by explaining the profit motive of businesses and the relationship between profits and job security and employee compensation. The goal is to clearly demonstrate that employees' life goals are closely aligned to the success of the company for which they work. After this introduction, the book covers behaviors that employees need to follow help ensure a successful workplace, which in turn, helps keep the company profitable and everyone employed. Topics include: absenteeism, tardiness, use of sick days, proper grooming, safety in the workplace, how life style and habits away from work impacts work, avoiding harassment and discrimination at work, dating in the workplace, being dependable, being responsible, the difference between raises and promotions, and more. In addition to being valuable for existing employees, this book is ideal to use as part of a company's new employee orientation process.
About the Author: Jay Goldberg, MBA, is a former Citibank executive. At Citibank, Mr. Goldberg specialized in customer service management, measurement, training, capacity planning, profitability, MIS reporting, and strategic planning. After almost fourteen years with Citibank, Mr. Goldberg left to form his own consulting firm, DTR Inc. DTR Inc. specializes in writing business plans, developing workplace training programs, designing and implementing customer service strategies, performing strategic planning and market research (e.g., surveys, focus groups, etc.), helping businesses build their brands, and training managers and employees. At DTR Inc., Mr. Goldberg developed the program parameters, program strategy, curriculum, lesson plans, assessments, competency statements, and certification tests for a Work Readiness Training Program called the best Work Readiness Certification Program in the United States by a representative of the National Skills Standard Board at a presentation of the Program in Jacksonville, Florida on 01/13/03. Mr. Goldberg later updated, modified and added to that Program for a second client and wrote a book, "How to Get, Keep and Be Well Paid in a Job" (ISBN = 9781432725297) specifically tailored to individuals looking to improve their work readiness skills. In 2007, Mr. Goldberg was instrumental in helping the Palm Beach County Resource Center (Riviera Beach, Florida) develop a revolutionary Entrepreneurship Training Program. The program's structure was unlike any other in the marketplace, and would prove to be highly successful. In 2012, Mr. Goldberg's entrepreneurship book, "Building a Successful Business," (ISBN = 9781470000639) was published. The book is now being used as a textbook in entrepreneurship courses. The book is both a textbook and a workbook with tools entrepreneurs can use to help start, grow and manage their businesses. While at the Palm Beach County Resource Center, Mr. Goldberg worked with hundreds of small businesses and got a good handle on how to best structure and implement a work readiness training program to ensure that benefits of training were demonstrated in the workplace. This book is the first in a series of books that can be used to support work readiness training. The book written from the point of view of the business with goals of educating employees, improving employees' skills and behaviors, and modifying and improving employees attitudes regarding their employers.
