Workplace Skills is the second book in DTR Inc.'s series for classroom and on the job work readiness and customer service training.This is the second edition of the book, published in November of 2013.

A complete volume including all four modules with additional instructor tools is now available. Visit www.DTRConsulting.BIZ/workreadiness.htm for more information.

At the end of each book are two workplace scenarios where things go right and things go wrong. Use the scenarios in the books as read and discuss exercises after teaching the material in the book, or to create your own certification tests.

This book covers topics that help employees add value to their existing jobs and, therefore, provide them with skills that can lead to raises and promotions. A company with employees that continually perform above and beyond expectations will be a very successful company. In addition, a company that has employees that demonstrate advanced skills, can promote from within, and therefore, have a harmonious and industrious workplace.

The topics in this book include: time management, creative thinking, problem-solving skills, report generation, ethics, task completion, using procedure manuals, importance of continuing education, and more. In order to accomplish these skills, the proper use of reading, writing, and mathematics is explored since the way most were taught these topics in school does not apply in the workplace.

Since this book contains topics that can lead to employees increasing their value to their employers so they can get good raises and promotions; it has a component of self-interest for the employees as well as value to the businesses that use it for training staff.

Visit www.DTRConsulting.BIZ for more information regarding DTR Inc.'s work readiness and customer service training program.
About the Author: Jay Goldberg, MBA, is a former Citibank executive. At Citibank, Mr. Goldberg specialized in customer service management, measurement, training, capacity planning, profitability, MIS reporting, and strategic planning. After almost fourteen years with Citibank, Mr. Goldberg left to form his own consulting firm, DTR Inc. DTR Inc. specializes in writing business plans, developing workplace training programs, designing and implementing customer service strategies, performing strategic planning and market research (e.g., surveys, focus groups, etc.), helping businesses build their brands, and training managers and employees. At DTR Inc., Mr. Goldberg developed the program parameters, program strategy, curriculum, lesson plans, assessments, competency statements, and certification tests for a Work Readiness Training Program called the best Work Readiness Certification Program in the United States by a representative of the National Skills Standard Board at a presentation of the Program in Jacksonville, Florida on 01/13/03. Mr. Goldberg later updated, modified and added to that Program for a second client and wrote a book, "How to Get, Keep and Be Well Paid in a Job" (ISBN = 9781432725297) specifically tailored to individuals looking to improve their work readiness skills. In 2007, Mr. Goldberg was instrumental in helping the Palm Beach County Resource Center (Riviera Beach, Florida) develop a revolutionary Entrepreneurship Training Program. The program's structure was unlike any other in the marketplace, and would prove to be highly successful. In 2012, Mr. Goldberg's entrepreneurship book, "Building a Successful Business," (ISBN = 9781470000639) was published. The book is now being used as a textbook in entrepreneurship courses. The book is both a textbook and a workbook with tools entrepreneurs can use to help start, grow and manage their businesses. While at the Palm Beach County Resource Center, Mr. Goldberg worked with hundreds of small businesses and got a good handle on how to best structure and implement a work readiness training program to ensure that benefits of training were demonstrated in the workplace. This book is the second in a series of books that can be used to support work readiness training. The book written from the point of view of the business with goals of educating employees, improving employees' skills and behaviors, and modifying and improving employees attitudes regarding their employers.